Many users from Russia have been unable to properly access the Aliexpress website for the second day.
Someone cannot enter the Aliexpress pages, and someone cannot pay for an order or leave a comment.
Buyers are in a panic. Many people think that their account was blocked. They worry and cry for help.
Those who are good with computers have already found workarounds on how to get to the Aliexpress website.
Someone uses Opera and Yandex browsers, including turbo mode. Someone changes their IP with various services, for example, they use an anonymizer.
Moreover, users from other countries do not experience such problems.
Buyers from Russia joke that this is the work of the United States, they say they want to embroil us with China. =)
Well, many are patiently waiting.
What we advise you.
If you are not running out of trade protection time, then the best option is to wait until the Aliexpress website starts working as usual.
AliExpress employees are aware of this problem and are already solving it. They are very interested in the stable operation of the resource.

Why is Aliexpress not working?

The Aliexpress administration does not name the reason, it only reports that they are working on this issue.

There are two versions discussed online:
1) A few days ago Roskomnadzor blocked several popular resources from GitHub, Aliexpress and 2ch.
GitHub, the largest platform for programmers, was blocked allegedly due to the presence on the site of an article that tells about different ways of suicide.
Aliexpress, the largest hypermarket in the world, is not the first time blocking the presence of a page with smoking mixtures, which are recognized as narcotic in the territory of the Russian Federation.
At the moment, it is stated that the blocking has been lifted, but some providers have not yet fully accessed the resources.

2) There were no blockings of the Aliexpress website. The situation is this: the Aliexpress cache servers are located on the Rostelecom network, so initially the site in Russia opens normally. But authorization on the site goes through American and Chinese servers, and the route is Europe-USA-China (i.e. in a western direction).
The specialists of the communication network control center are solving the problem together with Aliexpress and Western telecom operators. Everything should be back to normal soon.

An increasing number of buyers began to encounter a problem when the account is temporarily blocked by Aliexpress.

The Chinese marketplace system shows a notification with the text: “We have noticed unusual activity on your account. This may be because you tried to log in from a different location or device. To protect your account, we have temporarily blocked it. To restore access, please fill in the verification information below. If you experience any problems, please contact support.”

It seems that the message itself contains the answer to how to unlock the account, however, many buyers claim that nothing happens after filling in the verification data. In addition, when trying to contact the Aliexpress support service, the “Online chat” button is not available to users.

We noticed unusual activity on your account, what should I do?

To help our readers solve the notification issue “We noticed unusual activity on your account…” We have studied this issue and are ready to offer solutions. Despite the fact that buyers who have encountered a problem declare that it is impossible to write to Aliexpress support, in order to remove the blocking, you still need to contact the specialists of the online store.

1. 1. Try changing your browser and try to go to the main page of Aliexpress. You don't need to register a new account!
   2. Then use the top menu to go to the help section. Click on the item "Help" – “Shopper Guide” or “Support” and scroll down the page that opens.
   3. There should be a button here "Online chat" and information about support hours.

1. 1. Click on the button "Online chat" and the system will redirect to the next page, where you need to select the type of question "My profile", category “Registration and Login” and the question itself “My account is not available. What to do?", and then press the button again "Online chat".

1. A tab will open where you need to describe your problem to a support specialist in Russian and ask to unblock your account.
2. If the button is missing "Online chat"- clear your browser cookies, and also change your computer's IP address using a proxy server, VPN, or download the anonymous Tor browser.
3. After changing the IP, repeat steps 1 to 5. The problem should be resolved, and you will restore access to your account through support.

Most likely, in the Aliexpress trading platform system for blocked accounts there is a ban on contacting support, and therefore there is no corresponding button in the interface. At the same time, you can write to the Aliexpress support service both from an active account and from an ordinary visitor of the site who is not logged into your profile.

Perhaps the Aliexpress system, after an unsuccessful user login and the notification “We have noticed unusual activity in your account ...”, remembers the IP address of the visitor, and therefore the “Online Chat” button becomes unavailable until the IP is changed.

Before writing the article, our editors have repeatedly tested the above method in order to make sure that it works. To change the IP address, we used the Tor browser.

To recover forgotten username and password on Aliexpress the e-shop system provides a special procedure that allows you to create a new password for the profile. To start the recovery process, you need to know the email address that you provided when registering your AliExpress account.

1. To recover your login and password for Aliexpress, go to the main page of the online store (ru.aliexpress.com) and use the user menu to go to the authorization page in the system. Click on the button "To come in" to go to the login form.
2. On the buyer's authorization page, above the password entry field, there is a link "Forgot your password?" to be clicked.
3. In order to recover a forgotten login and password on Aliexpress, you need to specify your registration email address in the appropriate field, and also confirm that you are not a robot by dragging the slider in the line from left to right "Examination".
   
4. Until the check is passed, the button “Request” will remain inactive. Many buyers ignore verification, and then complain that the password recovery function on Aliexpress does not work. If you did everything correctly, then the inscription “Please slide to verify” will change to “Verified”.
   
5. Next, the system will redirect you to a page where you will need to verify your identity by selecting one of your recent purchases from the proposed images. Aliexpress gives 3 minutes to complete this task.
   
6. After successfully completing the identity verification task, you can start creating a new password for your account. Be very careful when filling out both fields, and also remember the new password.
   
7. If the new password and its confirmation match, the system will display a message that the password has been recovered. You can now use your updated login details to log into the online store.

We hope that our step-by-step instructions on how to recover a forgotten login and password on Aliexpress helped you easily access your account.

Each user of any trading platform faces problems when working with the site. Some are unable to leave comments, others cannot log into their personal account or the site does not work at all. Every situation has its own reasons.

We will talk about this in this article in more detail. We will deal with all the possible reasons why a user cannot enter the site and what to do in such situations.

Site not opening

Naturally, the problems of accessing the aliexpress portal are of great concern to all buyers. Here money is at stake, perhaps a person acquires a long-awaited thing and at the most crucial moment the portal does not open. There are several reasons for this problem, namely:

• planned technical work is being carried out on the portal;
• aliexpress on update;
• various problems on the site.

The above difficulties occur with any site, you should not panic here, you just need to wait a bit. As a rule, updates or technical work take no more than two hours, troubleshooting may take longer, it all depends on the complexity of the breakdown. In any case, this will not affect customer orders, the cost of goods.

The aliexpress site may also be unavailable due to the slow operation of browsers on the client's computer. To enter the portal in such a situation, you can perform several operations:

• try using a different browser, Opera or Yandex is best;
• set the "Turbo" mode, this function increases the speed of the browser;
• remove extensions and clear the cache in the browser;
• if the above recommendations do not help, try to log in from another device, for example, a laptop, tablet or phone, if it logs in from another gadget, then the problem is most likely in the equipment.

When the portal does not open, the administration indicates the reason why the aliexpress site is not working.

I can't login to my account

This is the most common problem among aliexpress users. And there can be many reasons. Sometimes customers themselves are to blame for the difficulties with the entrance.

The first and most common situation is that the username and password are entered incorrectly. The first thing to check is the correctness of the input data. Perhaps the wrong layout is selected on the keyboard, a small letter is entered instead of a capital letter, and so on. The user can generally forget the password, the same thing happens. To recover your password and login, you must click on the "forgot password" button, enter the necessary information and receive new data by e-mail, and then log in to the system. The same operation can be performed if the system indicates incorrect input when entering data.

Such difficulties are most often encountered by new users. Another popular reason why a personal account does not open is an unverified account. After registration, any client must go to his email address and confirm the actions by clicking on the link provided in the letter. With the transition, you are logged into your account. Further, it is advisable to write down the login and password and leave it in a conspicuous place until the information is finally remembered.

Sometimes clients ask: for what reason can I not log in to my account if all the data is entered correctly, registration is confirmed and others? There may be two options here.

• problems from aliexpress;
• problems with the user's equipment.

In such a situation, it is best to contact the support service of the aliexpress site, for this you need to open the main page of the site and select the "Help" button in the upper right corner.

Now let's move on to the most interesting thing - this is the blocking of the user account. Whether he is guilty of this or not, let's try to figure it out.

The aliexpress administration can ban an account in some situations:

• The user did not confirm his registration on the portal in time, that is, within 48 hours he did not follow the link that was sent to his email address.
• Fraud user. Unfortunately, illegal actions can be found everywhere, this is payment with other people's bank cards or electronic money, for example, the qiwi system or Yandex money.
• Frequent participation in disputes with sellers. If the user actively argues and tries to receive monetary compensation, when there are no justified reasons for this, then the portal administration blocks the account.
• Customers try to bypass the aliexpress payment systems and try to negotiate directly with the sellers about the delivery of products.

If a person’s personal account is blocked, then at the entrance he will see the following message: “ Your account is temporarily unavailable due to security reasons».

What to do in such a situation?

The first thing to realize if the service is not working is whether it is the fault of the blocking or not. If there is no access to the personal account due to the fault of the user, then it is impossible to unblock the account. The only way out is to re-register. In this case, you must specify a different name, phone number and email address. If the data is the same, the new account will also be automatically blocked. The ip address of the computer also affects this situation. Therefore, it is desirable to register from a new device. But sooner or later, if fraudulent activities are repeated, the account will be blocked again. Also, when the aliexpress administration is able to establish a connection with a new and old blocked account, it will be closed without explanation.

If a user logs into his account and sees a blocking message, then you can immediately understand the reason. When there is a link below: appeal for account reactivation - this indicates that the blocking is temporary or the administration has blocked access by mistake. Many will ask themselves: what can I do in such a situation?

If the user knows that there are no fraudulent transactions behind him, he can safely click on the link under blocking and go through the activation process again. After a successful procedure, he enters his personal account, where there will be all the necessary information about previous orders and previously entered account settings.

To speed up the account recovery process, you can contact the portal support center. This menu works even when access is closed. But, if the account is permanently closed (fraudulent transactions), then the user no longer has the opportunity to contact.

If the account does not work due to temporary and erroneous blocking, then in such a situation the user also writes a letter to the portal chat. The fact is that a person can visit his account, but he cannot perform basic operations with sellers, purchases, and so on during a temporary block.

In fact, the aliexpress site rarely blocks its users by mistake. Even if a person has good intentions, a fraudster can take over his account, and, using other people's data, carry out illegal actions. A person may ask: can I use my previous data to access the system? Unfortunately, in such a situation, an honest user does not have the opportunity to restore his account. Therefore, the login and password must be confidential and not fall into the hands of intruders.

But in general, the portal works correctly and does not cause difficulties with its use.

And how to solve this problem.

Sometimes buyers have questions - why can't I go to Aliexpress? As a rule, such a question arises in a situation where the site works fine, looks for things in the search, but does not allow you to log into your account to make a purchase or view orders. Sometimes orders go missing. Let's take a look at why this happens.

I can’t log into my Aliexpress account in Russian: reasons

Let's try to find out the reason why the site periodically behaves this way.
Basically, when you can't log in Aliexpress, the problem lies in the site itself.

Such failures sometimes happen, and you can’t do anything with them, unless you just contact. Or just wait a little and everything will work itself out.

The application does not enter, the computer does not enter the Aliexpress account: why?

If your mobile application does not work or crashes, then updates or an internal failure may be the reason for this. First, try clearing the app's cache.

• To do this, open "Settings" smartphone

• Next select "Applications"

Section "Applications"

• Find in the list Aliexpress
• Next click "Clear Cache"

• Try to log into the app again

If after that the situation does not improve, then try reinstalling the application.