At any branch of the Russian Post they will tell you that you cannot pick up the parcel from the sorting center. Usually the distribution of parcels from an intermediate point takes 2-3 days, but somewhere it can be longer. You need to check the exact dates at your nearest post office, as each region has its own rules.
If you see that the parcel is stuck in sorting for a long time, go to the post office. There we ask for the number of the sorting center (if you can’t find it on the Internet), we call and try to find out by the parcel number where it is and when it will be delivered.
Also, some intermediate points have their own e-mail box where you can write a letter with the same questions. You can usually get a response within a day.
If this does not help, or for some reason you cannot contact sorting (it happens that they have neither an address nor a phone number), ask the seller for an invoice.
invoice is a document that displays all the details of the order (sender, recipient, product name, color, size, etc., quantity, and cost).
How to request an INVOICE from the seller on aliexpress?
Just write to the seller your problem, saying that the package was lost, and in order to find it, please send an invoice.
Usually sellers agree and send the document. Note that it can be sent in any format. This is either just a scan of the dock, or a Word document, and even more often Excel.
It also happens that the seller is simply silent and does not answer you. There is no need to despair in such a situation. You yourself can prove that you placed an order with this seller. Simply print your order details page. To do this, go to MY ORDERS and click on more:
A page with detailed information will open, if you scroll a little lower you will see the following form:
She is what we need. We print it out and forward to the post office to write an application for a search.
Thus, we can conclude: if you do not contact the sorting center yourself, then contact the nearest post office. In general, fewer such problems for you and only fast parcels :)
LM239539750CN my order did not reach the designated place how can I find it
In my case, the path of the parcel from Moscow was as follows:
Moscow parcel shop ->
Moscow logistics shop ->
St. Petersburg parcel shop ->
St. Petersburg logistics shop ->
St. Petersburg Woop District ->
My post office.
You can track the path of the parcel in more detail in the picture (screenshot from the site).
If the parcel comes from afar, then there will be quite a lot of such sorting centers on the way of your parcel. And the fact that when tracking (on various sites) it will be written that a notification will come that the parcel has left the sorting center does not mean at all that your parcel will then arrive at the place of delivery (that is, your post office).
The information that the parcel has left the sort - th center means that the parcel is on the way again and, perhaps, on the way to your post office, where you can then pick up the parcel.
As a person who has recently had a lot of business directly with the Russian Post, I can say that the status of Left the sorting center means that the next point will be the branch where you can get it, that is, the one to which your address is attached. The only problem may be that even after arriving at the OPS, the parcel is not always immediately processed by the receiving operator, and in reality it may fall into the OPS for several more days before the operator sends a notification to the postman so that he can deliver it to your mailbox .
The sorting point is the usual points of the Russian post, where they change the transport on which the mail is transported. As soon as the parcel crosses the border, it goes through customs inspection, if it raises suspicions, it can even be opened. She then travels all the way to her final destination.
During its journey, a parcel can go a long way and visit several sorting centers. Thus, receiving a notice that the parcel has left the sorting centerquot ; is already pleasant in that it is not being processed and it has not been lost. The next point can be either the next center or the post office itself at the place of receipt.
The sorting center is a hub where all postal items of your region arrive. There they are sorted, loaded into the machines of the postal services and transported to the offices. If the track number indicates that the shipment left the sorting centerquot ;, this means that it is already on its way to the office. In the department, the parcel is accepted, entered into the computer, and only after that the parcel is ready for delivery.
Such a nuance: if a day has passed since departure parcels from sorting, but they didn’t bring you a notification, you can, armed with a track number, feel free to go to the post office and demand it. It's just that postmen don't always act quickly.
How to understand immediately sent to the department or at the place of delivery?
This is the same simple thing.
It depends on which sorting center she left. Believe me, she is not alone.
For example, she goes through two sorting centers to my place of residence, plus there is also sorting in my city.
Your parcel, after it has passed the sorting center, goes to customs, where it is very carefully examined for any violations. After that, she goes to her recipient's home, finally.
Usually when I track parcels from China, it (the parcel) is everywhere. But to generalize, it travels from one sorting point to another. Ultimately, it ends up in the sorting point of my city and from there it stays at the place of delivery. As I understand it, if they write in tracking that the parcel has left the sorting point, then it is on the way (that is, in some kind of vehicle carrying mail).
If I send the parcel to the village, then from my post office the parcel goes to the sorting point of the city, then it goes to the central sorting point of the region where the parcel was sent, from the central one it goes to the regional center, and only then to the village.
In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.
Postal statuses when tracking shipments from abroad
Reception.
This status implies that the sender has completed all the required forms, including the CN22 or CN23 form (customs declaration), and the parcel has been accepted by the postal or courier service. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.
Arrival at MMPO.
MMPO is a place of international mail exchange. At this stage, the parcel goes through customs control and registration. After that, the service employees prepare a grouped international shipment.
Export.
One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.
In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.
It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact the postal service that performs the delivery with a statement about the search for the item.
Import.
This status is assigned to a shipment in the Russian AOPP (Aviation Post Office), where it arrives from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The duration of an international shipment in AOPP depends on the degree of workload of the branch and its employees, but on average it is 1-2 days.
handed over to customs.
After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that customs officials have suspicions about the illegal transportation of prohibited substances or items, the shipment is opened and examined in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.
Delayed by customs.
This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight exceeding the allowable norm, a value of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.
Customs clearance completed.
After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.
Arrived at the sorting center.
From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to MMPO, where logistics service employees develop the best delivery route to the point of issue.
Left the sorting center.
This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.
There are sorting centers of the Russian Post in all major cities.
Arrived at Sort Facility N.
Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.
Came to the place of delivery.
After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for a notification, since postal employees are required to issue a shipment using an identification code (tracking number). Upon receipt, you must have a passport with you.
Delivery to the addressee.
This status is assigned to the parcel after it is received by the addressee and means the end of the journey.
Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful for those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.
Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.
Delivery to the addressee
Delivery to the recipient
Means the actual receipt of the mail item by the recipient specified in the mail item.
Flew to destination country
The postal item will be transferred to the post office of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Departed from the airport
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.
The postal item departed from the airport of the sender's country and is sent to the country of destination.
After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.
When the parcel arrives at your post office, you will receive a paper notice with which you must come to the post office and receive the parcel.
Issued by customs
The customs clearance procedure has been completed, in the near future the postal item will be transferred to the post office of the country of destination for further delivery to the recipient.
Ready for shipment
Ready to ship
Means that the postal item is packed, marked and will be sent in the near future.
Detained by customs
This operation means that the postal item is detained by the FCS employees to carry out activities to determine the destination of the postal item. Upon receipt of goods by international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties, taxes using a single rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to conduct customs inspection and document its results.
Sending
The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.
International mail import
The operation of receiving a shipment in the country of the recipient.
All mail arriving on the territory of the Russian Federation from flights begins its journey at the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. From the aircraft, within 4-6 hours, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. During registration, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.
The next operation after exporting from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. Import information appears after the shipment has been handed over by the carrier to the postal operator of the country of destination. The operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the place of international postal exchange (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where the international shipment will go depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.
Unsuccessful attempt of delivery
Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect the specific reason for non-delivery.
Options for further action:
- New Delivery Attempt
- The parcel will be deposited until demand or until the circumstances are clarified.
- Return to sender
- It is necessary to contact the post office delivering the item and find out the reason for the non-delivery.
- You must independently contact the post office to receive the shipment without waiting for a notification.
Treatment
Processing at an intermediate point
The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.
Processing in the sorting center
Status Processing in the sorting center - is assigned during the delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.
Processing completed
A generalized status that means the completion of the processing of the mail item before sending it to the recipient.
Awaiting delivery to the post office
Means that the postal item is packed, marked and will be sent in the near future.
Awaiting shipment
Means that the postal item is packed, marked and will be sent in the near future.
Awaiting quality check
Indicates that the package is not yet complete and is in the seller's warehouse, waiting for the contents to be checked before shipment.
Loading operation completed
Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.
Export operation completed
The customs clearance procedure has been completed, the postal item has been transferred to the post office of the country of destination for further shipment to the recipient.
Shipment from the seller's warehouse
The parcel has left the seller's warehouse and is moving towards a logistics company or post office.
Shipment Cancellation
Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).
Sending to the terminal
The parcel is sent to the postal terminal at the airport to be loaded onto the aircraft and sent to the country of destination.
Shipment ready to ship
Means that the postal item is packed, marked and will be sent in the near future.
Sent
Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.
Sent to Russia
The postal item will be transferred to the Russian Post for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Sent to destination country
A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Note!
The following status will not be displayed immediately as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 14 days, depending on the workload of the place of international mail exchange.
Sent from warehouse to sorting center
As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.
Transferred to storage
It means the arrival of the item at the recipient's post office (OPS), and transfer to storage until it is delivered to the recipient.
As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).
This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.
Handed over to customs
In the sender's country
In the country of the recipient
Loading on the plane
Loading on the plane before departure to the country of destination.
Loading into transport
Shipment preparation completed
Means that the postal item is packed, marked and will be sent in the near future.
Preparing for shipping
It means that the postal item is packed, marked for further dispatch.
Preparing for export
Packing, labeling, loading into a container and other procedures necessary for shipment to the country of destination.
Left the airport
In the sender's country
The postal item departed from the airport of the sender's country and is sent to the country of destination.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.
In the country of the recipient
The postal item is delivered to one of the places of international mail exchange for subsequent import operations.
Left the international sorting center
The postal item has been sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Left the place of international exchange
The shipment left the place of international mail exchange and then goes to the sorting center. From the moment the shipment left the MMPO, the delivery times for shipments in Russia begin to operate.
According to the information received from the Russian Post, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.
Left the mail terminal
The postal item has left the intermediate point of its route and is heading towards the recipient.
Left the warehouse
The parcel has left the warehouse and is moving towards the post office or sorting center.
Left sorting center
The postal item has left the sorting postal center and is heading towards the recipient.
Left ShenZhen Yanwen Sort Facility
The mail has left the sorting center of Yanwen Logistics and is heading towards the recipient.
Left the country of transit
The postal item has left the country of transit and is directed towards the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Left the transit country
The postal item left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Mailing information received
Received information about the postal item in electronic form
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.
Received for further processing
The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.
Postage registered.
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.
Arrived
Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.
Arrived at the airport
The parcel arrived at the airport for unloading, loading, processing and further shipment to the destination.
Arrived at International Sort Facility
Came to the place of delivery
Means the arrival of the item at the post office (OPS) of the recipient, which must deliver the item to the recipient. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).
This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.
Arrived at the international exchange point
It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.
Arrived at the post office
Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.
Arrived in Russia
Arrived at the sorting center
It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.
Arrived at ShenZhen Yanwen Sort Facility
It means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient.
Arrived at Destination Sort Facility
The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.
Arrived in destination country
The postal item arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.
Arrived in transit country
The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment towards the recipient.
Arrived at the small package processing center
It means the arrival of the parcel at the postal distribution center, for sorting, route selection and sending to the recipient.
Arrived at warehouse
Arrived at carrier's warehouse
The parcel arrived at the warehouse for unloading, marking, processing, loading and further shipment to the destination.
Arrived at the terminal
Means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.
Arrived in Russia
The postal item arrived on the territory of Russia for further import and shipment towards the recipient.
Reception
Reception
Means that a foreign sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the postal item. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.
Admission to the customs service of the country of destination
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further shipment towards the recipient.
Customs clearance
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Transportation of a postal item from one sorting center to another, in the direction of the recipient. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
Export (content check)
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.
Export, processing
Means the actual sending of the postal item to the country of destination.
The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.
Electronic mail registration
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.
