Owners of various types of bank cards often face a problem in which an ATM issues an incorrect pin code. In this case, it is important not to panic, but to use some tips that will help you competently get out of this situation without losing a lot of time.
A PIN code is a special combination of numbers that gives access to your own card account. The cipher can be changed if desired and requested by the client.
In this case, the variations of the numbers can be selected individually by the user. It is not recommended to inform this combination to third parties in order to avoid hacking a bank account and losing money from the card (all about fraud with bank cards)
PIN code (PIN - Personal Identification Number, PIN - Personal Identification Number) is issued simultaneously with a card (Visa, Mastercard, Momentum, MIR) for personal use, and the variation of the numbers is kept secret and is transmitted to the user in a specially designed envelope, i.e. even a bank employee has no right to open it. If desired, the client can select the appropriate numbers that will help to easily display the password in memory.
How to recover a pin code?
In a situation where, for some reason, you forgot your card password (pin code), you should not panic, as you can always restore it. Although many, before using the available password recovery methods, use all attempts to guess the code on their own.
What happens if the PIN code is entered incorrectly?
Recently, Sberbank has somewhat changed the procedure for punishing an incorrect password. Now, if you enter an incorrect PIN code three times, the account will be blocked for a day, while the card will remain in the ATM and will later be withdrawn by a bank representative. This time is necessary for checking by employees of the bank that owns the card account. This avoids fraud and hacking attempts.
What to do?
So, if the PIN code of a Sberbank card or another bank is incorrectly entered, the algorithm of actions should be as follows:
- call the hotline number -8-800-555-55-50;
- explain the situation;
- follow the instructions below.
As a rule, after calling the bank's hotline phone, a user who accidentally blocked his own account by dialing an erroneous pin code is recommended come to the bank branch and write an application for reissuing the card . It is not possible to perform an elementary unlock of the card or change the password.
When visiting the bank, you must have an identity document with you. or blocking is from 5 days to 2 weeks. At the same time, the money that was on the account is automatically transferred to a new card.
AT it is impossible to recover a forgotten password through Sberbank Online. In your personal account, it is possible to change the pin code, but not to restore it. So, to change the password, the user needs to know the old account access code.
To change the pin code of a Sberbank card, use the instructions:
- On the Sberbank website, you must log in to your own personal account (authorization in Sberbank Online) using the password and login that was issued during registration.
- In the "Management" column of the corresponding card, select the "Change PIN code" section and enter the old one and then the new one twice.
Sberbank warns that it is highly discouraged to use your own date of birth, close relatives or friends as a pin code combination in order to avoid hacking your account and card. Also, a restriction is introduced on numbers that go in ascending or descending order.
Where is the CVV2 and CVC2 code on the Sberbank card?
Not only the pin code can raise questions. Just as often, people who decide to make any payments via the Internet for the first time are faced with the fact that they cannot find the CVV2 and CVC2 required for filling in the online application on the card. This information, which is encrypted in a special variation, is necessary for additional protection of the account from fraudsters and hacking.
So, on the back of the Sberbank card (or any other bank) there is a code called CVV2 and CVC2. Depending on the type and name of the plastic card, the first or second combination option is used. It is possible to find your own code on the opposite side of the account, under a certain strip, which is intended for the owner's signature. In some types of accounts, this inscription is convex. Only in individual Sberbank cards, the CVV2 combination is located on the front side, which is not entirely safe for the cardholder.
It is not possible to change the CVV2 digit set.
How to find out the account of a Sberbank card?
There are several ways that will allow you to obtain information about the card account of a particular bank. The easiest way to do this is through an ATM (for this you need to know the pin code). If the code has been forgotten and it has not yet been possible to restore it using the methods described above (password recovery takes time), you can use the following options:
- Apply for a hotline. It is important to remember that collecting information may take some time, and a bank employee will require personal information.
- Submit an application yourself using a special tab in your Sberbank Online personal account. In the event that difficulties arise in the process of collecting information, it is possible to receive instructions, which are necessarily located in this pop-up window.
- Through the Mobile Bank, the procedure is the same as through Sberbank Online.
- Via SMS to number 900, while the phone must be linked to a card account. Message text: BALANCE 1234, where 1234 are the last digits of the card.
- Appeal on an individual basis to an employee of Sberbank. In this case, you must provide a document that confirms the identity of the person.
